Trends and insights in intelligent automation
In the present day, automation software has become a necessity rather than a luxury. Its widespread use is optimizing employee time and work, and leading to immense resource savings. What are the trends and insights in Intelligent automation?
PwC believes AI will add nearly $16 trillion to the global economy by 2030, and 20 % of companies surveyed are already planning to incorporate AI throughout their companies next year.
As 2019 moves ahead into 2020, this is the point to take a peek at some trends and insights in intelligent automation specifically concerning business strategy.
Learning where to begin and connecting the dots
Automation comes in many forms, and new solutions are being developed at break-neck speed. Organizations will evolve to work towards an entire automation strategy that connects the dots of an automation ecosystem and figure out how they can make the most out of these powerful tools.
Organizations thus far have been still struggling with deciding where to start within their automation journey. Robotic Process Automation or RPA has been suggested as the entry door to automation- given that it has a relatively quicker ROI. However, it is still being implemented in silos, limiting its real value.
As companies learning about trends and insights in intelligent automation, they will mature and move towards working out a plan on how automation is going to fit within the organization and help achieve business objectives.
Focusing on the customer instead of what automation to use ( or which one may seem in vogue) may be the answer.
Convergence between Unattended and attended automation and AI
A few years ago, some players started with automating back-office operations and gained a muscle in unattended RPA. These were fully automated scenarios implementable at the enterprise-scale and required no human interventions.
On the other hand, RPA platforms were focusing on automating front-office operations or attended RPA. These mainly include digital workers working alongside humans and deployed on employee desktops.
Over the years and moving ahead, we see more and more the meeting of the unattended and attended RPA. Effectively and efficiently automating both front-office and back-office operations.
Firms will expand RPA to broaden the product to scope in AI technologies that can have a transformative impact. RPA and AI technologies will combine to create business value.
Governance gains Focus
Trusting machines or not? When introducing newer technologies, organizations struggle with trusting digital workers. Part of the problem is that digital workers need to have access to business data. In many cases, this data may be sensitive and protected. Top that up with access to passwords, because they will need to use an organization’s credentials.
Governance is an important area that gains focus to address what can digital worker access and not access. Having an audit trail to the tiniest detail and involving a risk assessment done on what can go wrong and how one can plan to manage this gains importance.
Gaining order from chaos
There is chaos over change management, unpredictability, control, and auditing. Many otherwise, successful organizations have struggled to establish the optimal combination of their present teams and technologies with the transformative energy of robotic process automation (RPA) and artificial intelligence (AI).
Some trends and insights in intelligent automation observe centers of excellence fall into place. Organizations embrace orderliness.
Automation is not just a technology journey; it is a transformation of people, culture, and the character of work. Automation CoEs will ensure that the organization braces the resultant human change while ensuring that automated processes run smoothly.
CIOs take center stage
Moving forward, more CEOs, CIOs, and CMOs will come to terms with the scope of the complexity of a digital transformation and the criticality of its resolution to shape the fate of their companies.
Companies try to figure out how they can benefit from digital transformation – from a strategic and operational standpoint. CIOs sit at the center of the tornado. They have the challenge of addressing aging systems while harnessing the potential of a wide range of new powerful technologies and maximizing value.
Testing new technologies, creating a digital governance ecosystem while enhancing customer experiences are highly complex and interdependent challenges.
The CIOs will lead to manage this vital initiative- building teams, empowering teams to handle much of the day-to-day-as they build the technology model that drives customer value.
We look forward as firms lay more potent building blocks to harness the potential of automation. RPA and AI technology innovations will combine to create enterprise excellence while serving as a testbed for more far-flung implementations of AI.