Telecom

Use Cases

Customer Onboarding/ Offboarding

AURO Virtual Enterprise Workforce ensure 100% visibility and a seamless experience in customer onboarding and offboarding. Gain higher revenues with quicker customer joins with a high level of customer satisfaction leaving your staff more time on hand to interact with clients

Network Management

Compliment your network speed demands with the processes that can keep your client’s expectation of service. Automated resolution for straight through tasks in the event, incident and diagnostics management areas, thereby giving your network engineers time to handle the tricky stuff rather than being tied up with volumes of processing.

Billing

Never miss a billing or invoicing cycle with confidence by automating your customer data management, invoicing, reconciliation, receipts across multiple channels and departments with you virtual enterprise workforce.

Applying credit/discount on the account

Configured intelligence (term to be used for SEO) by the virtual enterprise workforce to automate swivel chair applications involving manual transfer of transaction data for efficient decision making when it comes to credits and discounts. In addition, attain the highest compliance and security with checks for fraudulent activities, checking IMEI in different applications, blacklisted number checks, etc. Temporarily lockdown accounts showing fraudulent activity or even cancel them permanently to safeguard your organization’s interests.

Case Study

ROI of 650-800%

within a 12 month net payback period

Challenge

Delivering an efficient and competitive back office Long term growth and profitability in the telecoms sector is heavily dependent on the quality and efficiency of customer service and the impact on C-Sat scores. Where margin is driven by the ability to price tariffs competitively in the market, the productivity and effectiveness of people, processes and systems is vital Effective handling of the demand spikes resulting from new campaigns and product launches (e.g. new mobile handsets) is critical to maintaining a consistent customer experience and effective management of operational cost Increasing the proportion of digital customer service interactions is seen as a key enabler for providing a more personalised service. However, delivering an effective channel strategy requires greater operational agility and responsiveness

Benefits

  • – 15 core processes automated
  • – 100+ FTE savings
  • – 400,000-500,000 RPA transactions processed per month
  • – 100% execution accuracy
  • – 300% increase in productivity

Where does RPA fit in your business?