Meter Reading Consolidation Automation
AURO Virtual Enterprise Workforce ensure accurate consumption readings through various meter reading sources. Identify unmapped meters and registers, automate data capture and update incorrect data for accurate billing.
Excessive & Negative Consumption
Correct faulty excessive or negative consumption cases before invoicing the client by interpolation based on consumption history.
Initiate new data capture requests across disparate by invalidating and flagging problematic accounts thereby preventing further processing or invoicing on the flagged accounts.
Billing & Settlements
Virtual enterprise workers enable you to stay on top of the billing, payment and recovery needs of your enterprise. Automated payment requests build consistency on one end of the spectrum whereas tracking late payments, correcting overcharges, etc. at the end help you build consistent and measurable relationships with your customers.
Delivering an efficient and competitive back office Long term growth and profitability in the utilities sector is largely dependent on the quality and efficiency of customer service and the impact on C-Sat scores. In the face of relentless pressure to reduce costs, the productivity and effectiveness of people, processes and systems is vital Digitisation and smart metering are driving greater demand for a more personalised products and services resulting in increased operational complexity With the regulator trending towards tariff simplification and ever greater scrutiny of KPIs, there is a need for Utilities to respond with greater agility whilst maintaining robust operational governance
- – Virtual workforce of over 300 robots and delivers over 4 million transactions
- – per year, which is equivalent to 35% of the entire back office.
- – Over 250 FTE saved
- – 50+ processes automated
- – 3 to 5 times faster than traditional approach
- – Only “true” exceptions need to managed manually