Category Industries

Use Cases

Tax management

AURO Virtual Enterprise Workers  ensure no missed tax collections or fees from your citizens without having the need from your civil servants and operational machinery chase them. With automated follow-ups on missed payments you can be assured that debts are retrieved and compliances are kept.

Legacy systems integration

Avoid modernization costs of rewriting your existing legacy systems and processes with the help of virtual workers by automating interactions, enhancing process efficiency and communication without disruption or change. With the virtual workforce at your side, nothing should hold you back from delivering modern public services.

Online Services

Empower your citizens to find help on issues concerning them and answers that they need with virtual workers providing them access to information from different departments thereby saving valuable public servant time.

Reporting

With virtual workers compilation and delivery of reports directly to your inbox or any other medium of your choice is automated giving you a unified view of your departmental performance and status.

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Use Cases

Meter Reading Consolidation Automation

AURO Virtual Enterprise Workforce ensure accurate consumption readings through various meter reading sources. Identify unmapped meters and registers, automate data capture and update incorrect data for accurate billing.

Excessive & Negative Consumption

Correct faulty excessive or negative consumption cases before invoicing the client by interpolation based on consumption history.

Supplier Hub

Initiate new data capture requests across disparate by invalidating and flagging problematic accounts thereby preventing further processing or invoicing on the flagged accounts.

Billing & Settlements

Virtual enterprise workers enable you to stay on top of the billing, payment and recovery needs of your enterprise. Automated payment requests build consistency on one end of the spectrum whereas tracking late payments, correcting overcharges, etc. at the end help you build consistent and measurable relationships with your customers.

Case Study

£ multi-million

annual benefit

Challenge

Delivering an efficient and competitive back office Long term growth and profitability in the utilities sector is largely dependent on the quality and efficiency of customer service and the impact on C-Sat scores. In the face of relentless pressure to reduce costs, the productivity and effectiveness of people, processes and systems is vital Digitisation and smart metering are driving greater demand for a more personalised products and services resulting in increased operational complexity With the regulator trending towards tariff simplification and ever greater scrutiny of KPIs, there is a need for Utilities to respond with greater agility whilst maintaining robust operational governance

Benefits

  • – Virtual workforce of over 300 robots and delivers over 4 million transactions
  • – per year, which is equivalent to 35% of the entire back office.
  • – Over 250 FTE saved
  • – 50+ processes automated
  • – 3 to 5 times faster than traditional approach
  • – Only “true” exceptions need to managed manually

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Use Cases

Inventory Management

AURO Virtual Enterprise Workforce support control of your inventory with seamless integration across supplier systems and warehouses. Manage inbound and outbound inventory with ease to maintain optimum inventory levels without the need for human supervision.

Order Management

Maximize efficiency and achieve lowest number of processing errors by reducing human touch points in order management. The robotics platform is scalable enough to match the customer demands during peak seasons and exceed expectations.

Logistics Management

With the virtual enterprise workforce you are in control by knowing and tracking every item to know what is where and at what time. Transfer the repetitive and straight through tasks of your logistics operations across disparate channels to virtual workers freeing your precious staff hours to focus on the exceptions.

Collections

Provide your finance staff assistance with virtual workers to manage accounts receivables, invoices, statements, chases and reconciliations which require minimalistic human intervention leading to improved cash flows and reduced operational costs.

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Use Cases

Policy Administration & Compliance Reporting

AURO Virtual Enterprise Workforce ensures end-to end policy data administration and upkeep so your staff put customer-care first without having to worry about Compliance Reporting as digital workers manage automated compliance reporting for the PRA.

Underwriting

Configured confidence (term to be used for SEO) by the virtual enterprise workforce for managing risks that are in line with your policies leaving your experts to focus on higher risk profiles, exceptions and outliers.

Claims management

Virtual Enterprise Workers manage and process claims by referencing policy entitlements, straight through resolutions, approvals and escalations as per the configured rules. Automation of processings of insurance policies following notification of a death helps your staff to focus on the human touch much needed in times of the loss.

Market and Competitive analysis

Realign labor intensive activities of market positioning, offers aggregation and competitor analysis to be performed by your virtual enterprise workers so you can concentrate on market differentiation strategy.

Case Study

300%

productivity gains

Challenge

For policy migration process, consolidation of an insurer’s set of policy books, spread across tens of legacy systems with high support costs and an error prone and unintuitive operational overhead, requiring continued training for staff was required.

Benefits

Automation of the policy migration process comprised of tens of systems and numerous policy books, all with differing data formats, historical context and data conventions / shorthands  interfacing. Also, cleansing of data on the move, by cross referencing against external systems

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Use Cases

Customer Onboarding/ Offboarding

AURO Virtual Enterprise Workforce ensure 100% visibility and a seamless experience in customer onboarding and offboarding. Gain higher revenues with quicker customer joins with a high level of customer satisfaction leaving your staff more time on hand to interact with clients

Network Management

Compliment your network speed demands with the processes that can keep your client’s expectation of service. Automated resolution for straight through tasks in the event, incident and diagnostics management areas, thereby giving your network engineers time to handle the tricky stuff rather than being tied up with volumes of processing.

Billing

Never miss a billing or invoicing cycle with confidence by automating your customer data management, invoicing, reconciliation, receipts across multiple channels and departments with you virtual enterprise workforce.

Applying credit/discount on the account

Configured intelligence (term to be used for SEO) by the virtual enterprise workforce to automate swivel chair applications involving manual transfer of transaction data for efficient decision making when it comes to credits and discounts. In addition, attain the highest compliance and security with checks for fraudulent activities, checking IMEI in different applications, blacklisted number checks, etc. Temporarily lockdown accounts showing fraudulent activity or even cancel them permanently to safeguard your organization’s interests.

Case Study

ROI of 650-800%

within a 12 month net payback period

Challenge

Delivering an efficient and competitive back office Long term growth and profitability in the telecoms sector is heavily dependent on the quality and efficiency of customer service and the impact on C-Sat scores. Where margin is driven by the ability to price tariffs competitively in the market, the productivity and effectiveness of people, processes and systems is vital Effective handling of the demand spikes resulting from new campaigns and product launches (e.g. new mobile handsets) is critical to maintaining a consistent customer experience and effective management of operational cost Increasing the proportion of digital customer service interactions is seen as a key enabler for providing a more personalised service. However, delivering an effective channel strategy requires greater operational agility and responsiveness

Benefits

  • – 15 core processes automated
  • – 100+ FTE savings
  • – 400,000-500,000 RPA transactions processed per month
  • – 100% execution accuracy
  • – 300% increase in productivity

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Use Cases

Patient Registration

AURO Virtual Enterprise Workforce ensure patient data is entered and made available across all the systems as soon as they sign up or sign in thus removing the need for registration wait times and focus directly on providing healthcare.

Claims Processing

When it comes to processing claims, speed and accuracy are invaluable while being 100% compliant at the same time. Enterprise Virtual Workers provide straight through processing of claims based on your specific rule-set. Exceptions cases can be handled individually to ensure specific attention from experts.

Membership Management

Enable end-to-end membership management with Virtual Enterprise Workers and stay one step ahead in current membership evaluation, onboarding and offboarding management and growth predictions.

Drug registration

Seamless automation at every step of Drug Registration from registration to approval and getting your health care products to market faster than before ensuring 100% compliance and approvals for all global regulations.

Case Study

96% improvement

in staff productivity

Challenge

This UK health care provider dominates the healthcare space with 85% of the market and are the third largest employer in the world. One of the trusts of this organization calls over 250,000 patients annually for diabetic retinopathy screening, and this number is increasing by over 4% each year.  Analysing all of the eye images for these patients and producing the results is an enormous administration task which has to be completed within tight timeframes, using high quality processes – with no patient details or results lost in the process In 2009, they rolled out a new automated grading system which helped to analyse retinal eye images for a specific eye pathology associated with retinopathy. Before this system could go live, they needed to interface the current screening IT system to an automated-grader they originally looked at the more traditional IT interfaces to link the 2 systems and decided instead to try RPA as it enabled them to quickly develop a flexible and scalable solution

Benefits

  • – The organization has been able to steadily increase the daily throughput. The robot can now process up to 600 patient episodes per day / over a 7 day working week.
  • – The RPA solution gives them the flexibility to quickly deploy an additional RPA as their patient numbers increase, to help manage the workload – at minimal cost.
  • – The system is now more resilient and it has provided them with the operational capability and agility that they require in order to deliver their services
  • – The robot is monitored on throughput and output and because it’s operating as a user, it goes through the same quality process checks as any normal user would. The robot works alongside people on a daily basis doing the same work
  • – Automating some of the processes has helped us with throughput and enabled us to avoid processing backlogs, keep up with peaks in demand and maintain our quality levels. RPA has also enabled us to minimise increasing programmes costs as our patient numbers rise, as well as reduce risk.

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Use Cases

Pricing administration

AURO Virtual Enterprise Workforce can be configured to perform mass SKU updates, update promotion offerings, forecast demand and manage backorders to ensure an omnichannel experience across modern and legacy systems.

Customer management

Configured synchronization (term to be used for SEO) by the virtual enterprise workforce to link systems, processes and activities on demand – 24 hours a day, 7 days a week to ensure all of your CRM data is managed with ease across multiple systems and locations.

Complaint management

Achieve higher customer satisfaction and retention by having your virtual enterprise workforce handle customer complaints effectively with automated rules based incident handling, prioritization and resolution leaving your specialists to focus on escalations and exception cases. 100% SLA compliance ensures that you exceed expectations and turn customers back into advocates.

Returns Authorization

Instant Return Merchandise Authorization / Return Goods Authorization across all customer channels through the reverse logistics cycle to produce optimal solutions that are both lower cost for vendors and inconvenience for customers.

Case Study

250%

productivity gains

Challenge

  • – There is a need to overbridge gaps in the existing IT processes to not only improve customer and internal co-workers experience but also reduce costs substantially
  • – Undefined response time of the process due to dependency on multiple departments resulting in poor customer experience and low compliance
  • – Processing costs increase to accommodate higher volumes during peak season

Benefits

  • – Customer case processing reduced from 20 minutes to 2 minutes
  • – 0% error rate
  • – Improved and standardised process execution

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Use Cases

Accounts Payable and Receivable

Auro Virtual Enterprise Workforce ensures seamless “lights-out” operations for your accounts receivable and payable ensuring accounts symmetry at all times freeing your accounts personnel to perform value-driven work.

Reconciliation

Balanced accounts and book value each day by automating transaction reconciliation across multiple accounts and keeping all systems synchronized.

Credit Management

Configured intelligence by virtual workforce for reliable and instant retrieval of credit ratings to help your enterprise workers evaluate risk profiles and take informed decisions to ensure debt protection.

Fraud Prevention

Configured protection by virtual workforce ensuring your customers money is protected from fraudulent activities and unusual behavior while they concentrate on core business operations.

Financial Reporting and Audit

Guaranteed compliance and audit reporting to seamlessly and accurately automate all legal and regulatory obligations without additional overheads and monitoring.

Loan, Credit, and Mortgage Applications

Seamless, non-intrusive enterprise automation across business processes like Right of set off, Account sweep triggering due to missed payment on loans, new loan application, and account opening. Automation of process for new loan applications and rapid response to better than expected take-up of newly launched loan products.

Case Study

£170 Million

reduction in bad debt prevention

Challenge

Delivering an efficient and competitive back office. The quality and efficiency of customer service is vital to building business relationships. At the same time every business is under pressure to reduce costs, making the productivity and effectiveness of people, processes and systems more important than ever. Add to this the rise of digitilization and the demand for more personalized products and services across more and more channels, operations are becoming increasingly more complex. And with ever more stringent regulatory control and a streadily rising cost of remediation, there is an ever greater need for robust operational governance and improved business agility.

Benefits

  • – Wide range of processes automated including Fraudulent Account Closure, Loan   Application Opening and Right Of Set Off, saving over 120 FTE and reducing   their bad debt provision by £175em p.a
  • – Delivery of a mandatory remediation requirement using the Virtual Workforce   was accomplished in 10 days – leading to a £1.5 million reduction in operating   costs.
  • – 100% execution accuracy
  • – At peak 70,000 PPI claims per month were processed using the Virtual   Workforce – avoiding an increased headcount of c.200 FTE.

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