Category Getting Started

If you decide RPA is right for you, it is the beginning of a long journey. This is not like running a technology project with a defined start and end; it is more akin to a transformational change program. Think of building a production line that utilizes the capability to deliver ever improving products and services. This approach requires a new way of working. And, therefore, it requires a level of business change and transformation.

Before you start there are some important principles you should consider:

  • The business should control the automations – they identify the processes, configure the robots, and ‘manage’ the digital workforce. You don’t need to be technical to do this.
  • IT should own the platform in terms of how it is provisioned, governed, and secured.
  • Start small and build solid foundations and then expand.
  • Have a clear vision of what you want and take the right people with you.

All lights green? Then let's talk!

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While RPA can be a highly effective tool when it comes to making repetitive processes more efficient, it is a large undertaking to implement, and is not always the correct solution. Here are some of the things you should consider when deciding if RPA is right for you.

Strategic deployment vs departmental

Strategic, transformational programs are akin to a change management program. Senior sponsorship, support from technology, cultural adoption, and wide-ranging support and emphasis result in greater business benefit. This reduces total cost of ownership and creates a more coherent and successful deployment due to the wider range of stakeholders and expertise involved. In other words, fewer bottlenecks and greater benefit.

Small scale vs SME

The beauty of Blue Prism is that the technology footprint is light-weight; it can be deployed in very small environments and yet has the headroom to grow to tens of thousands of robots, all on the same extensible technology platform through incremental investments (no need to throw away your progress and start again).

If your ambition is one day to outgrow a single department, then please read on to discover how you can benefit from using Blue Prism.

“Citizen computing” vs centralized

Citizen development is where individuals are empowered to create their own technology-based initiatives – fine for localised, non-business critical processes at small scale, but as appetite and momentum grows it becomes difficult to maintain, consistency and design are hard to achieve and control, and visibility and specialist aspects such as security, compliance, and governance are increasingly difficult to implement. A centralised model allows the community to propose business cases and ideas for automation. It also ensures that best practise, design, and governance are applied, making for a more scalable and effective implementation.

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Processes must have the following characteristics:

  • Rule-based
  • Structured Input
  • Digitally triggered
  • Stable

Highly effective with process that have the following characteristics:

  • Large volumes
  • High no. of FTE allocated
  • Volume Spikes due to seasonality or business exigencies

Also applicable

Some human judgement
Primarily rule-based process that has some human judgement could be a candidate for assisted robotic process automation

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Do More With Less

Our software robots can easily automate any back office process or routine task, error free and faster than humanly possible. They will execute the most tedious and repetitive activities with precision and without interruption. Plus, our robots can run 24 hours, 7 days a week while costing a fraction of the human resource equivalent.

Scalability And Control

Blue Prism software robots enable enterprise to define the way work is allocated, managed, and scaled. Our software can be deployed on premise or in the cloud while being safe and scalable, endorsed by IT and business opterations, and capable of running unattended without the need for constant monitoring. The robots are given secure logins with access rights and encryption. A control room and dashboards monitor outcomes, review the priorities of the workforce, and mange business or system exceptions. The solution is centralised, not on user’s desktop and managed by the business so processes are easily changed.

Best-Of-Breed Partner Eco-System

Blue Prism delivers a complete automation platform that can meet the highest requirement levels for audit, security, and compliance while taking advantage of the latest AI, cognitive, OCR and cloud capabilities. This gives partners and users alike an automation platform that accelerates access to emerging technologies while delivering on all the key tenets of enterprise-class software.

Reduce Customer Churn

With Blue Prism your people really do get on with interacting with customers, making better informed business decisions and improving the bottom line. Our automation platform helps improve customer response time, lower inquiries, and increase overall service satisfaction levels. Our software robots help enterprises quickly adapt services by accurately responding to customer demands.

IT Optimization

Blue Prism enables organizations to leverage, integrate and more efficiently utilize their existing IT while gaining access to emerging technologies. We work across all IT architectures including, Mainframe, Windows, Linux, and Web APIs. This provides a universal and consistent back office automation platform with embedded controls and governance that is code-free and managed by the organization itself.

Transformational Lever

Automation is about the liberation of human capital; aligning employees so they can contribute higher value work, focus on what matters most, streamline and improve services. Our software robots allow your employees to focus on higher value activities that require communication, empathy, judgement-based problem solving and so on.

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RPA is the innovative use of software to perform repetitive rule-based knowledge work across an organization as a substitute for, or aide to human workers.

RPA platform uses the client’s existing user interface and enterprise applications (both in-house and in the cloud) seamlessly, with the software robot logging into the application (similar to how a user would, albeit in a controlled environment).

RPA represents a more symbiotic relationship, where the robot tackles the mundane and error-prone tasks that humans often dislike. This frees up workers to manage more complex exceptions and focus time and value-add activities.

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