What is RPA?
RPA stands for Robotic Process Automation and is the innovative use of software to perform repetitive rules-based knowledge work across an organization as a substitute for, or aide to human workers.
The RPA platform uses the client’s existing user interface and enterprise applications (both in-house and in the cloud) seamlessly, with the software robot logging into the application (similar to how a user would, albeit in a controlled environment).
RPA represents a more symbiotic relationship, where the robot tackles the mundane and error-prone tasks that humans often dislike. This frees up workers to manage more complex exceptions and focus their time on higher value activities